Terms & Conditions

1. General terms and eligibility

These Terms & Conditions form an agreement between you and 21bit Casino in relation to your use of the website, account services, casino games, promotions and related features. They apply whenever you visit the website, register an account, make a transaction or otherwise use a service provided through the website. Additional game rules, promotional conditions, payment terms and notices may also apply. If an additional condition conflicts with these terms, the specific condition will generally apply to the relevant game, promotion or service.

You must be legally entitled to use online gambling services in the place where you are located. You must also meet the applicable minimum age requirement and provide accurate information during registration. It is your responsibility to check whether online gambling is permitted for you under the laws that apply to your location. 21bit Casino does not invite anyone to use the website where doing so would be unlawful.

• You may not create or use an account if you are under the applicable legal gambling age.
• You may not use the website if gambling services are prohibited or restricted in your jurisdiction.
• You must use the website for your own personal entertainment and not on behalf of another person.
• You must provide truthful, complete and current registration information.
• You must not allow another person to access, control or use your account.
• You must follow all applicable laws, website instructions and game-specific rules.

21bit Casino may update these Terms & Conditions from time to time to reflect changes to services, technology, legal requirements or business processes. The current version will be made available on the website. Continued use after an updated version is published may be treated as acceptance of the revised terms. If you do not agree with a change, you should stop using the website and follow the available process for closing your account.

Account information and security

You are responsible for keeping your account details, passwords and access devices secure. You should choose a strong password, avoid sharing your login information and notify customer support through the available website channels if you believe your account has been accessed without permission. You are responsible for activity carried out through your account unless the activity resulted from a failure by 21bit Casino to take reasonable care.

2. Verification, payments and account funds

To protect players, prevent fraud and meet legal or operational requirements, 21bit Casino may ask you to verify your identity, age, location, payment method or source of funds. You may be asked to provide documents or information that is reasonably required for these checks. Information must be genuine, readable and up to date. An account, deposit, withdrawal or transaction may be delayed or restricted while verification is being completed.

You must only use a payment method that belongs to you or that you are authorised to use. Deposits made using a payment method belonging to another person may be rejected, returned or subject to additional checks. You must not use the website to process funds obtained unlawfully, to conceal the source of funds or to support fraud, money laundering, terrorist financing or any other criminal activity.

• Deposits must be made using the payment options displayed on the website.
• You should check the transaction details carefully before confirming a payment.
• You remain responsible for any fees, charges or exchange-rate costs applied by your bank, card provider or payment service.
• A payment may be refused, reversed or reviewed where it appears suspicious, unauthorised, inaccurate or inconsistent with these terms.
• Withdrawals may be subject to account, identity and payment-method checks before processing.
• Funds should not be deposited with the expectation that they can be withdrawn immediately without meeting applicable checks or game requirements.

You should not use the website as a bank account, payment-processing service or means of transferring money to another person. Unless required by law, balances are not intended to earn interest. You should only deposit money that you can afford to lose and should keep your own records of deposits, withdrawals and account activity.

If a transaction is credited to your account in error, or if a technical or administrative error results in an incorrect balance, you must notify 21bit Casino and must not use the affected funds. An incorrect credit does not create a right to payment. 21bit Casino may correct the balance and, where appropriate, reverse or recover the relevant transaction.

Games, results and technical issues

Game outcomes are determined by the relevant game system and its published rules. Where a game is interrupted by a connection problem, software error or other technical issue, the result may be voided, restored or otherwise handled in accordance with the applicable game rules and operational records. 21bit Casino may suspend a game or service where there is a technical fault, security concern, maintenance requirement or other legitimate reason.

3. Promotions, responsible gambling and prohibited conduct

Promotions, bonuses, free-play offers and other incentives are subject to their own promotional terms. Those terms may set out eligibility conditions, expiry dates, wagering or play requirements, game restrictions, deposit requirements, maximum values and other limitations. You should read the full promotional terms before opting in or using an offer. If a promotion has ended, is unavailable to you or has been used contrary to its conditions, 21bit Casino may withdraw or adjust the relevant benefit in accordance with the applicable terms.

Only one account should be held by each player unless 21bit Casino has expressly approved another arrangement. Creating multiple accounts, using another person’s account, exploiting a technical error, manipulating a promotion or attempting to obtain an unfair advantage may result in account restrictions, cancellation of affected transactions or removal of promotional benefits. Any action taken will be subject to applicable law and the relevant circumstances.

• You must not use bots, scripts, automated tools or software designed to interfere with the website or gain an unfair advantage.
• You must not reverse engineer, copy, modify, damage or disrupt any website software, security feature or content.
• You must not provide false information or use documents that belong to another person.
• You must not engage in collusion, fraud, chargeback abuse, money laundering or any other dishonest activity.
• You must not use the website to harass, threaten, defame or unlawfully target another person.
• You must not bypass account, location, age, payment or responsible gambling controls.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, take regular breaks and never gamble with money needed for living expenses or other commitments. Do not gamble when you are distressed, under the influence of alcohol or drugs, or trying to win back money you have lost.

If gambling is becoming difficult to control, use the responsible gambling tools and account restrictions available through the website, or stop using the service and seek independent support. You can ask for information about account closure, self-exclusion, deposit controls or other available measures through the website's customer support channels. Responsible gambling features may take effect according to the process and timeframes shown when you request them.

You should never allow another person, including a minor, to use your account. If you believe a child or another vulnerable person may be accessing gambling services, secure your devices and contact the relevant support service or authority for assistance.

4. Privacy, intellectual property and legal matters

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected, used and disclosed for purposes such as creating and managing your account, processing payments, verifying identity and age, preventing fraud, providing customer support, maintaining security, meeting legal obligations and improving the website. You should read the Privacy Policy to understand how information is managed and what choices may be available to you.

The website, including its design, text, graphics, logos, software, layout and other content, is protected by intellectual property rights. Subject to these terms, you may use the website for personal and lawful purposes. You must not reproduce, republish, distribute, sell, adapt or commercially exploit website content without prior permission, except where a right cannot legally be excluded.

The website may contain links to third-party websites, payment services or other resources. These services may have their own terms and privacy policies. 21bit Casino is not responsible for the content, availability, security or practices of a third-party service that is outside its reasonable control. You should review third-party terms before using those services.

Suspension and account closure

You may stop using the website and request account closure in accordance with the available account process. 21bit Casino may suspend, restrict or close an account where it reasonably considers this necessary for security, verification, responsible gambling, legal compliance, investigation of suspected misconduct, protection of other players or the proper operation of the website. Any remaining balance will be dealt with in accordance with applicable law, these terms and the circumstances leading to the action.

Liability and applicable law

The website is provided subject to availability and may be changed, suspended or interrupted. To the extent permitted by law, 21bit Casino is not responsible for losses caused by events outside its reasonable control, interruptions to internet or communications services, failures of third-party providers, device problems or information that you provide incorrectly. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.

You are responsible for reading these terms, checking the rules that apply to each game or promotion and ensuring that your use of the website is lawful. Questions or concerns should be raised through the customer support channels made available on the website. Any dispute will be handled in accordance with applicable law and any mandatory consumer protections that apply to you.