Responsible Gaming

Make responsible choices

Before you play, decide how much time and money you can comfortably spend. Treat any amount used for gambling as an entertainment expense, similar to spending on a night out. Only use money that is available after essential costs such as rent, bills, food, transport and other financial commitments have been covered. Never gamble with borrowed money, money intended for necessities or funds needed by another person.

A win is never guaranteed, and gambling outcomes are determined by chance or by the rules of the relevant game. Previous results do not predict future results. A losing session does not mean that a win is due, and a winning session does not guarantee future success. Avoid strategies based on the belief that you can recover losses by continuing to play. There is no reliable way to turn gambling into regular income.

• Set a spending limit before you begin and stop when that limit is reached.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household spending and savings.
• Do not gamble when you are upset, stressed, tired, intoxicated or trying to escape a personal problem.
• Do not chase losses or increase your stake to try to recover money.
• Keep your account details secure and do not allow another person to gamble using your account.
• Review your gambling activity regularly so you know how much time and money you are spending.
• Remember that choosing not to gamble is always an available option.

Gambling should not interfere with your responsibilities, relationships or health. If you find yourself thinking about gambling throughout the day, hiding your activity or feeling pressure to continue, pause and consider taking a longer break. Speaking with someone you trust can make it easier to keep your plans and recognise changes early.

Tools for managing your play

Depending on the account and platform features available to you, responsible gaming tools may help you control your activity. These tools can include deposit limits, loss limits, wagering limits, session reminders, reality checks, time-outs and account self-exclusion. A tool may apply immediately or from a later time, and the available options may depend on the service, your location and the relevant rules.

Set limits before playing

A limit is most effective when it is set before you start gambling, rather than while you are already playing. Consider setting a daily, weekly or monthly amount that you can afford to lose. You may also choose a maximum session length. If the available account settings do not provide the type of limit you need, stop playing and contact the relevant support channel through the website for information about the options available.

Take a time-out

A time-out is a temporary break from gambling. It can be useful if you feel distracted, are playing for longer than planned or want space to review your habits. During a break, avoid logging in, making deposits or looking for other gambling services. Use the time to return to everyday activities, speak with a trusted person and consider whether additional support would be helpful.

Consider self-exclusion

Self-exclusion is a stronger restriction that prevents or limits access to a gambling account for a chosen period or in accordance with the available process. It is intended for people who want to stop gambling, not simply reduce a session. If you request self-exclusion, do not try to open another account or use another person’s account. Self-exclusion may not block every gambling service, so you may also need to arrange exclusion separately with other operators and consider device or payment controls.

1. Choose the restriction that matches your situation, such as a limit, time-out or self-exclusion.
2. Read the information shown before confirming the restriction.
3. Keep a record of the date and duration where appropriate.
4. Do not try to bypass the restriction by creating another account or using someone else’s details.
5. Seek support if you are finding it difficult to maintain the restriction.

Recognising when gambling may be a problem

Problem gambling can develop gradually. It may affect people from any background and is not always obvious to friends or family. The important question is not only how much you gamble, but whether gambling is affecting your choices, finances, relationships, work, study or emotional wellbeing.

• Spending more time or money gambling than you planned.
• Trying to win back money after a loss or feeling unable to stop during a session.
• Increasing the amount you bet to achieve the same excitement.
• Borrowing money, selling belongings or using credit to gamble.
• Missing bills, work, study, appointments or family activities because of gambling.
• Hiding gambling activity, deposits, losses or account statements from others.
• Feeling restless, irritable or anxious when you try to reduce or stop.
• Gambling to cope with stress, loneliness, sadness, anger or other difficult feelings.
• Arguing with family or friends about gambling or losing interest in other activities.
• Feeling regret, shame or hopelessness after gambling, then returning to play.

One or more of these signs is a reason to pause and take the situation seriously. You do not need to wait until there is a major financial or personal crisis before asking for help. Stop gambling for now, consider using a time-out or self-exclusion option, and speak with someone you trust or a qualified gambling support service. An independent counsellor can help you understand your behaviour, plan practical changes and address financial or emotional concerns without judgement.

If money is becoming difficult

Do not borrow more money or use gambling as a solution to debt. Make a list of essential expenses, pause gambling activity and consider speaking with a financial counsellor or other qualified financial support service in Australia. You may also wish to ask your bank or payment provider about available controls, such as transaction restrictions or other account safety options. If another person manages household finances, consider involving them in a calm and honest discussion.

If you feel unsafe

Gambling-related stress can contribute to serious emotional distress. If you feel at immediate risk of harming yourself or someone else, contact emergency services in Australia or go to the nearest emergency department. You can also contact a crisis or mental health support service in your area. Do not remain alone with immediate safety concerns; ask a trusted person to stay with you while you seek help.

Protecting young people and vulnerable people

Gambling services are intended for adults who meet the applicable age and identity requirements. You must not use 21bit Casino if you are under the legal gambling age in your location. Do not allow children or other unauthorised people to access your account, device or payment methods. Keep passwords private, use available security settings and log out when you have finished.

Parents, carers and other household members can reduce access by keeping devices protected, using suitable parental controls and discussing the risks of online gambling in age-appropriate language. If you are concerned that another person is gambling in a way that may cause harm, raise the issue respectfully, avoid providing money for gambling and encourage them to speak with a professional support service.

People who are experiencing financial pressure, mental health concerns, substance use, major life changes or pressure from others may be more vulnerable to gambling harm. Gambling should not be used to manage these issues. Support from a doctor, counsellor, financial counsellor or specialist gambling service may help address the underlying concern as well as the gambling behaviour.

Getting help and taking the next step

If you are worried about your gambling, the most useful first step is to stop and tell someone. This could be a partner, family member, friend, doctor, counsellor or qualified gambling support worker. You can also seek independent financial advice if gambling has affected your budget, debts or access to essential funds. Support is available for people who gamble and for anyone affected by another person’s gambling.

Australian support services can provide confidential information, counselling and practical guidance. Look for a recognised gambling support service in your state or territory, or use a reputable Australian health or community service directory to find the right assistance. If you are outside Australia, choose a support service that operates in your country and understands local gambling laws and health services.

1. Stop playing and avoid making further deposits while you decide what to do.
2. Use an available limit, time-out or self-exclusion option if you need help controlling access.
3. Tell a trusted person what is happening and ask them to support your plan.
4. Review your finances and protect money needed for rent, bills, food and other essentials.
5. Contact an independent gambling, financial or mental health support service.
6. If you are in immediate danger, contact emergency services or attend the nearest emergency department.

Our customer support team can provide general information about responsible gaming features and the account processes available through the website. They cannot guarantee gambling results, recover losses or provide personal financial or medical advice. For specialist help, use an independent qualified service. Responsible gaming is a shared responsibility, and asking for help early is a positive step.