21bit Casino Loyalty Program: How Points and Rewards Work

How the loyalty programme works from points to rewards

The programme has two main parts. First, you earn points through real-money pokie wagering. Second, your rank determines how many points are needed to exchange for one bonus unit. The higher the rank, the more favourable the exchange rate becomes.

There is also a separate reward route through the Bonus Shop. You can use points or cash to purchase boxes containing free spins, points or cash rewards. That gives you a choice: exchange points into bonus funds, or use them on a box when one of the available rewards suits your play.

• Points come from real-money pokie wagering only.
• The loyalty programme has 8 ranks, from Press Start to Arcade Legend.
• Exchange rates improve as you move through the ranks.
• Loyalty-exchange bonus funds clear at 10x wagering.
• Bonus Shop boxes can be purchased with points or cash, with a maximum of 3 boxes per day.

The useful thing to remember is that points are not the reward by themselves. They are the route into the exchange system and Bonus Shop. Before using them, check whether the exchange rate at your rank or a box reward better matches what you want.

The 8 ranks and the point exchange rate at each one

The loyalty programme runs through 8 named ranks. The first two ranks do not have a point exchange option. From Combo onwards, the rate improves at every rank, reaching 50 points for 1 bonus unit at Arcade Legend.

The difference becomes clear when you do the maths. At Combo, 100 points exchange for 1 bonus unit. At Arcade Legend, 500 points exchange for 10 bonus units, because the rate is 50 points per bonus unit. The value of the exchange therefore depends on the rank attached to your account when you use your points.

Only real-money pokies earn loyalty points

Points are earned on real-money pokie wagering only. That is the key qualification rule for the programme, so a session should count towards loyalty progress only when you are playing pokies with real money.

There is no points rate supplied for each dollar or each spin, so it is best not to assume that every game or stake produces the same number of points. Instead, keep an eye on the loyalty balance shown in your account as you play.

Exchanging points means 10x wagering on the bonus funds

When you exchange points, the result is bonus funds rather than an immediately cleared cash balance. Loyalty-exchange bonus funds have a 10x wagering requirement. In simple terms, a conversion of 10 bonus units would require 100 units of wagering before the 10x condition is met.

This 10x rule applies to bonus funds converted from loyalty points. Other bonuses use a 45x wagering requirement, so it is worth keeping the two types of reward separate when you are checking the conditions on your account.

A $7.50 maximum single bet applies while a bonus is active. The general bonus terms also give bonus funds a 7-day validity window. Plan your play around those limits rather than converting points first and working out the timing afterwards.

1. Review your current rank and the exchange rate that applies to it.
2. Work out how many bonus units your points will produce.
3. Remember that the converted funds carry 10x wagering.
4. Keep every single bet at or below $7.50 while the bonus is active.
5. Complete the required wagering within the 7-day bonus validity period.

Bonus Shop boxes give you five ways to spend points

The Bonus Shop has five box levels: Starter, Bronze, Silver, Gold and Premium. Each box can be purchased with points or cash and offers a possible mix of free spins, points or cash. You can buy up to 3 boxes per day.

Bonus Shop spins have their own timing and wagering terms. They carry 45x wagering, must be activated within 7 days, and then run for a further 7 days. The activation window and the play window are separate, so do not leave a box reward sitting unused.

Loyalty free spins have different terms from Bonus Shop spins

The loyalty programme includes more than 3,760 free spins across its rewards. Loyalty programme free spins carry 35x wagering, must be activated within 3 days and must then be played within 7 days. A withdrawal cap applies under the relevant bonus terms.

That difference matters. A Bonus Shop spin reward is not governed by the same wagering figure as loyalty programme free spins, and the activation clocks start differently. The Welcome Bonus includes 100 Free Spins with zero wagering, so treat that promotion as its own set of terms rather than applying one reward's rules to another.

The simplest habit is to check the reward type first, then note the wagering figure and the activation deadline. It takes a few seconds and helps you avoid using the wrong timetable.

A sensible way to use the programme

There is no need to rush an exchange. Start by checking your points total and rank, then compare the possible bonus-unit value with the Bonus Shop choices available to you. Remember that the exchange rate improves through the ranks, while the Shop has a daily purchase limit.

• Confirm that your points came from real-money pokie wagering.
• Use the rank table to calculate the number of bonus units available.
• Read the 10x wagering condition before exchanging points.
• Keep bets at $7.50 or less while bonus funds are active.
• Check whether the reward has a 3-day or 7-day activation window.
• Use the reward within its stated play period.
• Set a gambling limit from your player profile before a session.

If you need help with an account or reward, 21bit offers live chat and email support around the clock. Live chat has an average response time of 3 minutes, and support is available in English, French, German, Finnish and Norwegian.

Loyalty Program: your questions