Betting Rules

1. General betting conditions

By opening an account, accessing the website or placing a bet, you confirm that you have read and understood the rules that apply to the relevant service. These rules form part of the agreement between you and 21bit Casino. If a game has additional rules, those rules will also apply and may explain how the game operates, how results are determined and how winnings are calculated.

You must use the website only where online gambling is lawful for you to do so. Australian players are responsible for understanding the laws that apply in their state or territory, including any restrictions on online gambling, account access and payments. You must not use the website if doing so would breach any applicable law or regulatory requirement.

You must be at least the legal gambling age that applies to you and provide accurate information when creating or maintaining an account. 21bit Casino may require age, identity, location or source-of-funds checks before allowing an account to be used fully, processing a transaction or completing a withdrawal. Information supplied must be current, complete and not misleading.

• One person must not create or operate multiple accounts unless expressly permitted under the applicable account rules.
• You must keep your login details confidential and take reasonable steps to prevent unauthorised access.
• You must not allow another person to place bets using your account.
• You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
• You must follow any instructions, notices and game-specific rules shown on the website.

If information provided by you changes, you should update it as soon as possible. 21bit Casino may suspend or restrict an account where information cannot be verified, where account activity appears unusual or where there is a concern about security, fraud, responsible gambling or compliance with applicable requirements.

2. Placing and accepting bets

A bet is submitted when you select the relevant game, wager amount and any available options, then confirm the transaction using the instructions on the website. Before confirming, you should check the game, stake, selected options and any displayed odds, prize information or other details. You are responsible for reviewing your bet before submitting it.

A bet is not necessarily accepted merely because it has been submitted or appears temporarily on your screen. A bet is accepted only when it has been recorded by 21bit Casino’s systems and a confirmation or record is made available. If a bet is rejected, interrupted or not recorded, it will not be treated as an accepted bet.

The available stake range, game options, bet types and transaction methods may vary between games and may change from time to time. Any minimum or maximum amounts shown on the website apply to the relevant transaction. You must have sufficient cleared funds in your account before placing a cash bet. A bet cannot be placed using funds that are unavailable, restricted or not yet credited.

Errors, interruptions and technical issues

You should not continue placing bets if the website displays an error, unusual result, missing information or an unexpected balance change. If a technical error, communication failure, pricing error, software fault or other system issue affects a bet or game, 21bit Casino may review the relevant records and take reasonable action. This may include correcting an obvious error, cancelling an affected transaction or restoring an account to the position it should have been in without the error.

Screenshots, browser messages or device records may not be a complete record of a transaction. The official account and transaction records maintained by the website will generally be used when reviewing a dispute, subject to applicable law and any rights available to you.

3. Game results and settlement

Games are settled according to their specific rules and the result generated or recorded for that game. These rules may describe the winning combinations, bonus features, qualifying conditions, settlement process and treatment of ties or incomplete rounds. You should read the information displayed for a game before playing, particularly where the outcome depends on several stages or selections.

Once a game has started, a bet will normally be settled according to the recorded result, even if you leave the website, close your browser, lose your internet connection or do not view the final screen. If a game is interrupted, the available system records and the relevant game rules will be used to determine whether the round was completed and how it should be settled.

A winning amount, if any, will be credited in accordance with the applicable game rules and account conditions. Displayed balances may be subject to verification, pending transactions, reversals, corrections or other account adjustments. A balance should not be treated as final until the relevant transaction has been confirmed.

Voided or cancelled bets

A bet may be voided or cancelled where required by law, where the relevant game cannot be completed fairly, where a material technical problem affects the result, where an obvious error has occurred or where the account or transaction does not meet the applicable rules. If a bet is voided, the stake will generally be returned unless another outcome is required by the game rules, the Terms and Conditions or applicable law.

You must not attempt to exploit a fault, delay, pricing mistake, system weakness or other irregularity. If you identify a possible issue, stop using the affected feature and notify 21bit Casino through the support channel made available on the website. Any review will be conducted using relevant account, transaction and system information.

4. Payments, withdrawals and account balances

Deposits, withdrawals and other account transactions are subject to the payment information displayed on the website, the Terms and Conditions and any verification requirements. You should use a payment method held in your own name unless the applicable rules clearly allow otherwise. Transactions may be declined, delayed, reversed or placed on hold where verification is required or where a payment method cannot be confirmed.

Before a withdrawal is processed, 21bit Casino may check your identity, account ownership, payment details and compliance with these rules. The method used for a withdrawal may depend on the payment method used for the deposit, the options available to you and applicable financial or compliance requirements. You should ensure your account details are accurate so that payments can be reviewed and processed correctly.

You are responsible for checking your balance and transaction history. If you notice an unexplained charge, missing credit, duplicate transaction or other account issue, you should raise it promptly using the support facilities provided on the website. An account balance may be corrected where a transaction has been duplicated, credited in error, affected by a technical fault or otherwise recorded incorrectly.

• Do not deposit funds that you cannot afford to lose.
• Do not use another person’s card, bank account or payment account without proper authorisation.
• Keep records of deposits, withdrawals, bets and relevant account messages.
• Check any conditions attached to promotional funds before using them.
• Do not treat pending funds or unsettled winnings as immediately available for withdrawal.

5. Account protection, disputes and responsible play

You are responsible for protecting your account by using a strong, private password, keeping your devices secure and signing out when using a shared device. Tell 21bit Casino promptly if you believe someone has accessed your account without permission. You should also change your password and review recent activity where appropriate.

If you believe a bet, game result, payment or account decision is incorrect, review the relevant transaction details first and then contact 21bit Casino through the support option available on the website. Include enough information for the matter to be identified, such as the date, game or transaction reference where available. Complaints will be reviewed against the account records, these rules, the specific game rules and applicable requirements.

You should treat gambling as entertainment rather than a way to earn money or recover losses. Set a budget before you play and avoid increasing your stakes to chase a result. Take regular breaks, keep track of your spending and do not gamble when affected by alcohol, medication, stress or other circumstances that may affect your judgement.

Safer gambling options

If gambling is becoming difficult to control, use the responsible gambling tools and information available on the website. Depending on the service, these may include spending controls, deposit limits, time reminders, activity history, temporary breaks or account closure. You can also seek independent support from an appropriately qualified gambling help service in Australia.

These Betting Rules may be updated from time to time to reflect changes to the website, games, legal requirements or operating processes. The current version published on the website applies to future activity from the time it is made available, unless a different commencement date is stated. If any part of these rules conflicts with mandatory Australian law, that law will take precedence.