Privacy Policy

Information we collect and why we use it

The information handled by 21bit Casino depends on how you use the website and services. Information may be provided directly by you, collected automatically from your browser or device, or received from service providers that help operate the casino. We aim to collect information that is reasonably necessary for account administration, player safety, legal compliance, customer support and the reliable operation of the website.

Account and contact details

When you register or manage an account, the site may handle details such as your name, date of birth, contact information, username, login details, account preferences and responsible gambling settings. Information may also be collected when you contact support, submit a question, make a complaint, request assistance or communicate with the site in another way.

Verification information

To support age, identity and account security checks, you may be asked to provide verification documents or other information. This may include details shown on an identity document, information needed to confirm your address, or material used to check that an account is being operated by the correct person. Verification information may also be reviewed as part of anti-fraud, security and safer gambling processes.

Payment and transaction records

The site may handle records relating to deposits, withdrawals, wagers, winnings, account balances and other transactions. Depending on the payment method used, records may include transaction dates, amounts, status information, payment method details and information required to investigate or confirm a transaction. Payment providers may collect and use information under their own privacy notices and terms.

Device, cookie and usage data

When you browse or use the website, technical information may be collected. This can include your IP address, browser type, operating system, device information, language settings, approximate location, pages visited, access times, referring pages, click activity and error information. The site may also handle cookie identifiers and similar technology data. This information helps keep sessions working, protect accounts, understand website performance and improve the player experience.

• Account, contact and profile information supplied during registration or later account use.
• Identity, age and other verification information supplied for security and compliance checks.
• Payment, deposit, withdrawal, gaming and transaction records.
• Information provided in support requests, complaints and other communications.
• Device, browser, connection, log, security and website usage information.
• Cookie and similar technology data collected through your browser or device settings.

We may use this information to create and maintain your account, provide casino services, process transactions, respond to support requests, check eligibility and account ownership, prevent unauthorised access, detect suspicious activity and comply with applicable obligations. Information may also be used to maintain the security, availability and performance of the website, apply player protection measures, investigate disputes and send important service or account communications.

Sharing and handling personal information

Personal information may be accessed by people and organisations that need it for a proper operational, security, support or legal purpose. Access should be limited to the information reasonably required for that purpose. Information is not intended to be used for purposes that are unrelated to the operation of the account, delivery of services, protection of players or compliance with applicable requirements.

Service providers

Information may be shared with service providers that assist with hosting, information technology, payment processing, identity and age verification, fraud prevention, customer support, communications, analytics, security and related functions. These providers may process information on behalf of the website or as part of providing their own service. They are expected to handle information appropriately and to use it for relevant business or service purposes.

Security and legal disclosures

Information may be disclosed where reasonably necessary to protect players, the website, service providers or other people. This may include investigating suspected fraud, money laundering, collusion, account misuse, unauthorised access or other prohibited activity. Information may also be disclosed in response to a valid legal request, to meet an applicable obligation, to protect legal rights or to help resolve a dispute.

Where information is handled by a provider or transferred to another location, appropriate steps may be taken to support secure and responsible handling. However, online services depend on networks and systems operated by different organisations, so no transmission or storage method can be guaranteed to be completely secure. You should keep your login details confidential and notify support if you believe your account has been accessed without permission.

Marketing and service communications

The site may send communications needed to operate your account, such as security notices, transaction messages, service updates or information about changes affecting your use of the website. Where permitted, marketing communications may be sent if you have provided the required consent or have otherwise been given a valid choice to receive them. You can withdraw consent to marketing communications by contacting support@21bit-casino.fun, and you may also use an unsubscribe option included in a marketing message where one is provided.

Cookies, security and information retention

Cookies and similar technologies

Cookies are small files or similar technologies that allow a website to remember information about a visit or recognise a browser during later visits. 21bit Casino may use cookies to support essential website functions, keep you signed in, remember preferences, protect account sessions, understand website usage and help improve performance. Some cookies may support analytics or communication features.

You can manage, restrict or delete cookies through your browser settings. Most browsers allow you to review stored cookies, block certain types or remove them altogether. If cookies are blocked or deleted, some functions may not operate as intended, account preferences may not be remembered and parts of the website may be less convenient to use. Your browser settings can provide further information about the available cookie controls.

Security measures

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, secure connections, monitoring, system maintenance and staff or provider processes. Security arrangements may be reviewed and improved as technology, risks and services change.

You also have an important role in protecting your information. Use a strong and unique password, do not share login details, avoid leaving an account open on a shared device and keep your contact details up to date. If you suspect that your account or personal information has been compromised, contact support as soon as possible.

How long information is kept

Personal information may be kept for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. This means closing an account does not necessarily result in the immediate deletion of every record.

Information may also be retained where it is needed to investigate suspicious activity, prevent fraud, resolve complaints or disputes, maintain security, meet record-keeping requirements, or establish, exercise or defend legal rights. When information is no longer required, it may be securely deleted, anonymised or otherwise handled so that it is no longer linked to an identifiable player.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights may be subject to appropriate identity checks and reasonable exceptions. For example, a request may be limited where responding would compromise another person's privacy, interfere with fraud prevention, affect security or conflict with an obligation to retain information.

• Access your personal information and, where appropriate, request a copy or an explanation of how it is being handled.
• Correct personal information that is inaccurate, incomplete, outdated or no longer reliable.
• Request deletion of your personal information where there is no continuing reason for it to be retained.
• Withdraw consent to marketing communications, where marketing is based on your consent.
• Ask questions about the information collected, the purposes for which it is used and the types of service providers that may handle it.

Making a data rights request

To exercise your rights, request access, ask for correction or deletion, withdraw consent to marketing, or raise a privacy question, contact support@21bit-casino.fun. Please clearly describe your request and include enough information to help identify your account. Do not send unnecessary sensitive information. For security, you may be asked to confirm your identity before information is provided, corrected, deleted or otherwise changed.

Requests will be considered within a reasonable timeframe and in line with applicable requirements. The response may depend on the type of request, the information involved and whether another obligation applies. If information must continue to be stored for a period required by law, deletion may not be possible immediately or in full. Where a request cannot be completed, the relevant reason may be explained and any available options may be provided.

Policy changes

This Privacy Policy may be updated from time to time to reflect changes to the website, casino services, technology, security practices or applicable requirements. The updated version will be made available on the website and will apply from the stated effective date, where one is shown. Players should review this page periodically to remain informed about how personal information may be collected, used, stored and shared.